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Brilliance House

Shipping

Thank you for visiting and shopping at Loose Grown Diamond. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

  • All orders are dispatched within 3-7 business days.
  •  Orders are not shipped or delivered on weekends or on holidays.
  •  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in the shipment of your order, we will contact you via email or telephone to inform you.
  • We do not ship to PO boxes.

Shipping rates & delivery estimates:

Please note that all of our shipments are insured and will be delivered by one of our delivery partners; FedEx, UPS, Aramex, or USPS.

Shipment method

Estimated dispatch time

Shipment cost

Free Shipping

3-7 business days

Free

Express Shipping

2-5 business days

$120

  • Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.
  • Orders up to $500 will incur a shipping fee of $35 USD.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you want to check on your order status simply click here.

Customs, Duties, and Taxes

If you are from the United States you don’t need to pay any customs duties/fees.

Loose Grown Diamond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost/Stolen

Loose Grown Diamond takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

Insurance and Claim

  • If your shipment status shows as “Delivered” but you have not received the package, please contact us within 24 hours. Claims submitted after this period will be void of coverage, and we will be unable to assist further.)
  • Once a package has been dispatched, any changes made to the delivery address, including redirection to a FedEx location, will void the shipping insurance and coverage. We strongly advise against altering the delivery destination after dispatch.
  • If you have opted to pick up your package from a FedEx location, please note that the insurance coverage is valid for only 24 hours from the time of arrival. After this window, the claim will be void of coverage, and we will not be able to initiate any claim process.
  • If your package is received in a tampered or damaged condition, please do not accept the delivery and immediately inform the courier. Accepting such a package may void your coverage for any future claims.
  • In the event a claim is required, please be advised that the standard resolution timeline is up to 4 weeks. We appreciate your patience during this process. Kindly note that no refunds or reshipments can be issued while the claim is under review. If the claim is approved, we will gladly offer either a replacement shipment or a full refund, as per your preference.
  • Loose Grown Diamond holds no liability for any shipments that experience customs clearance delays exceeding 48 hours may be subject to return at the customer’s expense and will be void of coverage.

Payment FAQ's

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, Affirm, Wire transfer, Klarna, Splitit, AfterPay as well as Crypto.

Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.

If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810

PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.

Yes. Bank wire/wise.com/Crypto customers receive a 2% discount off their entire order. Please request coupon code from our support.

Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.

PS: Please email the wire receipt to support@loosegrowndiamond.com. Kindly note that we will begin processing your order only after receiving the full payment.

Yes, if you’d like to pay with two different cards, please email us at support@loosegrowndiamond.com, or you can WhatsApp, text, or call us at +1 646-288-0810 to place your order. We are available 24 hours a day, 7 days a week.

Yes, we do offer EMI and financing on loose diamonds and jewelry with Splitit, AfterPay, and Klarna.

We’re Here To Help

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