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Brilliance House

Return/Refund

Thanks for shopping at Loose Grown Diamond.

If you are not entirely satisfied with your purchase, we’re here to help.

You will have to send us an email on support@loosegrowndiamond.com along with the order number & the reason for your return.

Note: Two items/returns/exchanges are allowed per customer, per year.

Return

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. All returned items must be returned with all documentation (including Lab grown diamonds certificate).
  • Your item must be in the original packaging.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned
    item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
    You will receive the credit within 5-10 working days, depending on your card issuer’s policies.

Shipping

  • US returns are free and include a pre-paid, insured FedEx shipping label. Print the return label, repack items in original packaging, add diamond certifications, and arrange a FedEx pickup or drop-off at the nearest FedEx location. Note: A $150 fee applies for not returning the diamond certificate.
  • For international orders, we cover up to $50 for return shipping. We’ll provide the shipping address; you just need to ship the items there. You just need to share the return receipt with us to receive $50 of the return cost.

Contact Us

  • If you have any questions on how to return your item to us, contact us.

 

Disclaimer: All items purchased only with Klarna, Please include a return address in the instructions and include a right to return with free postage (subject to terms) for a full refund within 14 days of delivery (must be unopened/unused for sanitary reasons to qualify.) Restock fees, credit/exchange are not applicable for Klarna purchases and refunds are issued within 14 business days. This is to compliment Klarna’s merchant protection program.

Payment FAQ's

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, Affirm, Wire transfer, Klarna, Splitit, AfterPay as well as Crypto.

Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.

If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810

PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.

Yes. Bank wire/wise.com/Crypto customers receive a 2% discount off their entire order. Please request coupon code from our support.

Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.

PS: Please email the wire receipt to support@loosegrowndiamond.com. Kindly note that we will begin processing your order only after receiving the full payment.

Yes, if you’d like to pay with two different cards, please email us at support@loosegrowndiamond.com, or you can WhatsApp, text, or call us at +1 646-288-0810 to place your order. We are available 24 hours a day, 7 days a week.

Yes, we do offer EMI and financing on loose diamonds and jewelry with Splitit, AfterPay, and Klarna.

We’re Here To Help

  • Call us +1 646-288-0810
  • Chat with us
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  • Email us Customer service
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